Creating a More Convenient Healthcare Process for Low-Income Patients

A New York-based family medical entity created a complex wellness journey that decreased patient outcomes. Partnering with QuickRx simplified the process.

Background

The Institute for Family Health Center (IFFHC)—a Federally Qualified Healthcare Center—was established in 1983, and has since helped more than 115,000 patients take control of their health. They provide high-quality healthcare throughout their 26 locations across New York state.

Challenge

The IFFHC did not have an experienced, contracted pharmacy to serve any of their five sites in the Hudson Valley. As a result, IFFHC had a 0% capture rate for 340B revenue.

This also created inconvenient and complex wellness visits that required long patient wait times at the center plus additional time spent traveling to the variety of pharmacies patients were using throughout the Hudson Valley. With certain medications requiring prior authorization, the complexities of fulfilling the prescription at these pharmacies also added to patient wait times.

Solution

In 2018, QuickRx partnered with IFFHC as their 340B partner serving all 26 IFFHC locations in New York state. QuickRx built a state-of-the-art pharmacy inside IFFHC’s existing New Paltz location servicing the critical Hudson Valley area. Through our partnership, QuickRx offered:

A medication adherence program
Wellness classes
Programs serving the critical homeless population
Free delivery
Assistance with prior authorizations
Convenient refill reminders
Patient and Provider consultations

QuickRx’s convenient locations to 10 of IFFHC’s sites throughout New York State also synergized the patient wellness journey and increased the 340B capture rate for IFFHC patients.